01Workflow Design Concept
AI Customer Support
An end-to-end support workflow designed in Miro — not a shipped product. The diagram maps how AI could handle routine tickets end-to-end so CSRs focus only on novel cases, with tickets unable to close until the customer confirms resolution.
~30x
Projected research speedup
02Conversational AI
Academic Chatbot
Live, publicly accessible chatbot grounded on a single WWII academic chapter that returns answers with citation-ready Chicago Manual of Style references.
03AI + No-Code Automation
Feedback Analysis
Customer survey responses are automatically classified and summarized by Gemini 2.5, logged to Sheets, and route negative feedback straight to the right team via Gmail.
Real-time
Sentiment tagging
Auto
Negative-review alerts
04Predictive Automation
Weather Staffing
Eliminated manual morning planning for a weather-dependent kiosk; the workflow delivers staffing recs, product prep guidance, and ready-to-post social copy each day.
Daily
Auto-generated briefings
0 min
Manager planning time
Pre-7AM
Marketing copy ready
05Robotic Process Automation
Invoice RPA
End-to-end RPA bot replaces manual invoice entry: extracts due date, supplier, total, invoice number, and description into a structured Sheet for every document.
5 fields
Auto-extracted per invoice
06Data-Driven Automation
Route Predictor
Personal automation that turns my own delivery history into per-store ETA forecasts so I sequence stops around when trucks actually arrive.
30 days
Historical data window
Sharper
Than 7AM projections
Self-improving
Forecast accuracy
07Web Design + AI Visuals
Service Landing Pages
Two production-quality conversion sites for local services, each engineered around a single business goal: turn visitors into booked appointments.
P1Prompt engineering + sports analytics
BracketGenius
Live, explainable bracket predictor that finished within 2 points of the Sokol/LRMC academic benchmark (~75%), with every pick traceable to the underlying weighted factors. The title-game prediction (Michigan over UConn) was correct; three of four Final Four teams were in the formula's top 10.
73.0%
Game accuracy (46/63)
78.1%
Round of 64 accuracy
Top 6%
Champion in formula's top 5 of 81
S1Claude skills · decision support
Council + Brief
A working, installed decision support system used on real personal decisions. The Brief turns vague questions into well-formed prompts; The Council runs them through nine thinking lenses with peer review and a chairman synthesis. Validated across three real decisions, with the chairman's confidence rating tracking real uncertainty rather than projecting false certainty.
2 skills
The Brief + The Council
9 lenses
Dynamic seating + wildcards
2 of 3
Test decisions where framing was rejected